Free Delivery within Singapore on all orders above $80 , those below $80 will need to pay a delivery fees of $5
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We operate from Mondays Fridays (9.00am 6.00pm) except on public holidays and office closures.

Once you have placed your order successfully, you would be given an order number and would receive a confirmation email with your order summary.
Please ensure that you have given us a valid email address. Please check your spam or junk folder if you do not receive your confirmation email after a while. Alternatively, you may login to your account to check the order status under "Order History".

Yes. You can just place an order as a guest. However, CS members can enjoy exclusive member only discounts and privileges as and when CS having special promotion.

Yes! Our Website is secured with SSL (Secure Sockets Layer). SSL technology enables encryption of sensitive information during your online transactions. All pages within our website are secured with SSL technology so your personal information stays safe and out of malicious hands.

You may contact our customer service via 'Contact Us' form on our website, or email us at sales@chweesong.com.sg or call us at 6482 3935.

Operating Hours: Mondays Fridays, 8.30am 5.30pm except public holidays

Delivery is FREE for nett purchases $80 and above!
Delivery fee of $10 applies for nett purchases below $80. 
For multiple delivery addresses, each delivery address will be charge at $10 if orders amount for each address is less than $80.

We deliver to all addresses in Singapore except for the following restriction areas:
Jurong Island
Airport Cargo
Alps Ave
PSA Terminals
SAF Camps
Jurong Port
Sentosa Island
Singapore Technologies Buildings

Orders will be delivered within 2- 7 working days from date when order is placed. There is no delivery service on Saturday, Sunday and public holidays.

You may choose to deliver to one shipping address or delivery to multiple delivery addresses. If you want to deliver your purchased items to more than one shipping address, you can select Ship to Multiple Address and assign order to different shipping address.
Please note that each delivery address will be charge at $10 if orders amount for each address is less than $80.

Yes. Please contact us within 24 hours upon ordering. If your parcel has not been processed or dispatched, we are more than glad to edit the delivery address for you.

Email: sales@chweesong.com.sg
Contact: 6482 3935
Operation Hours: 8.30am
5.30pm (Mon to Fri)

However, we are unable to make any changes to your confirmed order if it is more than 24 hours upon ordering.
All changes are not guaranteed and depend on the availability of the services. We will confirm your changes via email.

Yes, you can select “Self Collection”shipping option to pick up your order from our warehouse. You can select the option during the checkout process.

Once your order has been placed, you will receive an Order Confirmation e-mail with the details of your order.
Please note that your order is not yet ready for collection at this stage. You will receive another e-mail notification for collection once your order has arrived at our office. 
Kindly collect your orders within 7 days of receiving the e-mail notification for collection.

You will need to present your Ready for Collection Email notification to our friendly staff upon collection.

Goods must be collected within 7 days from the date on which the goods are ready for collection.

We currently only accept online PayPal payment.

Yes. You do not need a PayPal account in order to make payment for your order. To pay without a PayPal account, you can select the "Pay with Credit/ Debit Card "payment option.

Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

All our goods sold are non-exchangeable and non-refundable. We will only accept exchanges on faulty or incorrect items. All exchange requests have to go through our customer service and the requests will be reviewed by CS, subjected to approval.

We do make an effort to check all items to make sure they are in good condition. Unfortunately, sometimes items may be damaged during delivery. If your item arrives damaged or faulty, please contact us at sales@chweesong.com.sg within 7 days upon receiving your order. Kindly clearly state your order number, name and contact number, image of the item (the part that is faulty) and a short description. We will exchange your item for a new one, subject to availability.

Please contact us at sales@chweesong.com.sg within 7 days upon receiving your order. Kindly clearly state your order number, name and contact number. We’ll get it sorted out for you.